Join Our Team

The Account Manager has excellent communication and project management skills. He/she is able to work on a variety of projects simultaneously and also adheres to multiple deadlines. The Account Manager serves as a consultant to the client and is also the client’s voice. He/she ensures that all efforts for various team members and components of projects align with the client’s goals. The Account Manager is responsible for maintaining existing client relationships and developing new ones within the current client base and is expected to be involved in client meetings and presentations.

Essential Job Functions

• Serve as primary contact with agency and client accounts
• Respond to client requests in a timely manner
• Knowledge of company capabilities and appropriate implementation in client programs
• Oversee process from initial RFP through the execution of the on-site meeting and reconciliation of budget
• Ability to update advanced PPT presentations prior to the event as well as on-site
• Responsible for utilizing and delegating appropriate work to Event Coordinator
• Technical Aptitude is necessary

Minimum Qualifications

• Bachelor’s degree in Advertising, Marketing or related field
• Candidate must have 3-5 years experience within an agency, event planning or meeting planning company; or similar communications service company

Specific Knowledge, Skills, and Abilities

• Must possess excellent communication, written, and oral communication skills
• Ability to travel both domestically and internationally (approximately 30%)
• Ability to provide clear direction and proactive recommendations
• Able to synthesize conflicting input from clients, and diplomatically handle requests
• Able to represent agency POV with lead clients to desired acceptance of recommendations
• Strong attention to detail; ability to document feedback, direction, decisions made
• Time management; ability to juggle multiple projects and maintain timelines, regardless of travel schedule
• Ability to effectively identify problems and develop solutions
• Advanced proficiency in Microsoft Word, Excel, Outlook, and PowerPoint required
• Must exemplify company values and display maturity in offsite environments
• Other duties as assigned

The Event Coordinator collaborates with the Account Managers (AM) and Project Managers (PM), and internal teams to ensure client events, objectives, and service needs are being met.

Essential Job Functions

• Ensures deliverables (event specs and collateral) are on time and on schedule throughout project life cycle
• Communicates purpose, rationale, needs and due dates of projects
• Understands and verbalizes client changes to internal team
• Supports day-to-day budget management and reports
• Attends regular training sessions on audiovisual fields, and specific pieces of equipment
• Research and train on software, virtual platforms and equipment as needed and as directed by Managers; continuous training and proactivity is a must

Works with Account Managers

• Initiates project estimates, maintains schedules, creates diagrams, estimates, updates status reports, participates in status meetings, and updates conference call notes
• Addresses client needs as directed by Account Manager
• Works to establish a direct relationship with the client and partner
  agencies

Works with Project Managers

• Completing assigned tasks, and those delegated to them by a Project Manager
• Works on RFBs and vendors, Recons, Event Cost Sheets, and Event Job Folders
• Manages onsite team registrations through client provided registration portals, confirm airfare and finalize hotel confirmations
• Works to establish a direct relationship with partnering vendors

Works with Warehouse

• Input data into Current, for proper asset tracking and updates, perdirection of the Warehouse Manager
• Notifying them of changes in equipment needs during estimating process, under direction of PM
• Confirming shipping details and crosschecking international shipment packs against the Carnet

Works with Creative Services

• Communicate status updates and next steps with the Creative Services Team, under direction of AM
• Stay apprised of budget status
• Reviews and provides input on materials before being sent to client to ensure accuracy and completeness

Specific Knowledge, Skills and Abilities

• Strong interpersonal, customer service, and telephone skills are a must
• Ability to work in a team-oriented environment is required
• Exceptional attention to detail
• Ability to manage multiple projects/events simultaneously and anticipate/meet deadlines
• Ability to self-manage time and prioritize responsibilities
• Excellent verbal and written communication skills
• Financial acumen critical for detailed financial responsibilities
• Familiarity with Audio/Visual equipment and setup is a plus

Minimum Qualifications

• Education—Bachelor’s degree in Business or a related field; or equivalent training
• Experience—one to two years in similar position, or in project management role; direct event or planning experience preferred

Additional Information

• Reports directly to Account Supervisor
• Above listing is not exhaustive; “other duties as assigned” should be expected
• Hours typically range from 8:30am – 5:30pm, however work outside of these parameters can occur depending on event/deadline
• After approx. 12 months of service, and/or demonstrated equipment proficiency, domestic and international travel may be discussed
• Not a remote position